Big Five Golf Safaris      Terms And Conditions
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Big Five Golf Safaris Terms and Conditions

Tour Package/ Prices

The tour packages as quoted are based on tariffs and rates of exchange, which were applicable at the time that this Brochure/ Web site was compiled. All packages /travel prices are subject to change, without prior notice, due to unforeseen exchange rate fluctuations, tariff adjustments and / or airfares which may become effective, up to and including the day of departure.

Tour Itineraries

Tour/ Package itineraries/travel arrangements are subject to alteration where necessary according to local conditions en route, without prior notice. Due to various circumstances, tours are not always able to follow the provisional / suggested routing as set out in the tour itinerary. Information contained therein should therefore be regarded as a basic guide only. Furthermore the duration of the tour may have to be extended or curtailed due to unforeseen changes in transportation schedules. Any resultant additional expenses will be borne by the client and any savings will be refunded to the client.

Not included in Tour / Package Prices

Tour / Package prices do not include air flights to and from the various tour pick-up and drop-off points in Africa; airport taxes (unless specified); costs of obtaining visas and passports; telephone calls; laundry; entertainment arrangements; meals and beverages and other items of a personal nature, unless specified in the itinerary / tour programme.


Although the purchase of the package with a credit card will provide certain insurance cover, all passengers / clients are strongly urged to take out adequate travel insurance covering personal accident, medical expenses, baggage and cancellation insurance through default of one of the service providers.

Air Transportation

Air Transportation will be economy class unless otherwise stated in the tour / package.

Reservations/ Deposit / Full Payment

Unless otherwise specified, a non-refundable and non-transferable deposit of 25 % of the total tour / package price, per person is payable within seven days of making a reservation. The balance of the tour / package price is due not later then eight weeks prior to the departure, unless otherwise specified. The total amount due is payable immediately in respect of reservations received within eight weeks of departure. Provisional reservations will automatically be canceled if the company has not received a signed Passenger Booking Form together with the deposit or full payment, as applicable, within 14 days (fourteen days) of reservation request.


Once reservations requested have been received in our office they become liable for cancellation fees in accordance with the following scale. More than 8 weeks prior to departure - Deposit paid or due forfeited. Within 8 weeks of departure - 25% of total amount paid or due. Within 4 weeks of departure - 50% of total amount paid or due. Within 2 weeks of departure - 100% of total amount paid or due. These conditions will be strictly adhered to and cancellation insurance is strongly recommended. In accordance with the standard procedure adopted by tour operators worldwide, we reserve the right to cancel a tour prior to departure , in which event, the entire payment will be refundable without us incurring any further obligation.


A contract will not exist between ourselves and the passenger /client until such time as we have received a completed /signed copy of our Standard Booking Form.

Unused Services

No refund will be considered for any unused services irrespective of whether they form part of the basic inclusive tour price or whether they are in respect of pre booked optional arrangements.

Travel Documentation

We will advise as to passport, visa, and health requirements, as these regulations are subject to change. It is however the responsibility of each passenger/ client to ensure that they are in possession of the correct documentation prior to departure. We shall not accept responsibility for any consequences of any nature whatsoever, from the passenger / client failing to ensure that he/she has complied with the necessary health / passport requirements. Passengers/ clients over the age of 75 years are required to provide medical certificates certifying their fitness to travel.

Late Bookings

A minimum late booking fee of 10 % per passenger / client will be charged in respect of all reservations received within two weeks of the departure date in order to cover urgent communication expenses.


Passengers/ clients are reminded about the importance of reconfirming their onward and return flight reservations. Failure to do so may result in cancellation of the passengers /clients reservation.


Big Five Golf Safaris and / or its agents, partners, owners and employees in making travel arrangements act only as agents on behalf of local and international principal suppliers of accommodation / transportation, and general travel related services. Consequently Big Five Golf Safaris and / or its agents, partners, owners and employees shall not be liable for any injury, damage, loss, accident, delay or any other irregularity that may be occasioned by any defect in any vehicle, or any other form of conveyance, or by error or default of any company or person engaged in carrying out the tour / travel arrangements. Big Five Golf Safaris and / or its agents, partners, owners and employees does not accept responsibility or liability for the financial defaults of any service provider which may result in the non performance of obligations to the passenger /client, in respect of pre-paid travel arrangements organised through Big Five Golf Safaris and / or its agents, partners, owners and employees, acting as agents, on behalf of such principals.